Google has been in the AI race for a long time, with a set of AI features already implemented across its product lineup. Bring your ServiceNow Service Desk into Teams with AtBot. 6 Viewing a Request Follow the steps given below to view a request available in the ServiceDesk Plus Request module: 1. Here's how we can help you: Integrate through a simple interface; Available in Standard edition and above for US DC; Create efficient and effective agent experiences; Achieve shortest resolution time; Stay updated with latest tech and maximize your team's potentialManageEngine ServiceDesk Plus – User Guide Viewing a Request Follow the steps given below to view a request available in the ServiceDesk Plus Request module: 1. No need to wait for an available live agent. Please run a custom report with required fields, click 'show query' and copy the query to us. What’s the difference between BMC Helix Chatbot, Freshchat, ManageEngine ServiceDesk Plus, and ServiceNow? Compare BMC Helix Chatbot vs. The following are the steps performed en route to successful implementation. “If the subject line of a ticket contains the phrase ‘New Hire’, Trigger a workflow to automatically set hiring tasks on the ticket. The ServiceDesk Plus bot allows your users to perform help desk tasks such as reporting incidents, tracking requests and approvals, assigning requests to technicians, adding notes, and more by using commands. Servicedesk plus python scripts. ServiceDesk Plus is PinkVERIFY certified by Pink Elephant for five ITSM processes: Incident Management, Problem Management, Service Request Management, Change Enablement, and IT Asset Management. For Normal users type User name as iblXXXXX or iblfmXXXXX. The new norm. Choose CloudTalk and ManageEngine ServiceDesk Plus as your apps: Once you've logged in, choose CloudTalk and ManageEngine ServiceDesk Plus as your apps from the list of available apps. Make it easy to create tickets from public channels and direct messages with a bot . Embrace AI technologies for smart and intelligent automation. admin. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. . Try no-code airSlate automation now. Learn how IT teams can encourage collaborative efforts, promote accessibility, perform service desk operations, manage the availability. A full-fledged KBase will help improve agent productivity and customer satisfaction. Why you should consider BotCore to build your Service Desk Bot? Easy Bot-building. interfaced server, to simplify close work orders. If you want to integrate HelpDesk with ChatBot, you first. The COVID-19 pandemic gave them no choice but to fast-track the formulation of their WFH strategy in the. servicedeskplus. And with access to a conversational virtual support agent, technicians in the. Service Desk Statistics. Starting Price. When you sign up for Workativ Assistant, you’ll be required to name your workspace. ServiceDesk Plus help desk software is available on both cloud and on-premises platforms. Step 4: Select the data you want to send from one app to the other. ServiceDesk Plus Cloud for Slack - Create and track help desk requests right from inside a Slack channel with slash commands. support@servicedeskplusmsp. ServiceDesk Plus permite a las empresas lograr un ROI potencial del 352%. . Currently this is initial stage and will update in road map once we have some initial stages crossed. 30 seconds. The Role of Chatbots in IT Support. 2 minutes. ServiceDesk Plus On Premise : Integrate with ServiceNow using Zoho Flow. Free Trial? Features. HubSpot Chatbot Builder: Most user-friendly chatbot builder. Pre-built live dashboard. What’s the difference between BMC Helix Chatbot, Etiya Chatbot, ManageEngine ServiceDesk Plus, and ServiceNow? Compare BMC Helix Chatbot vs. Instantly connect ManageEngine ServiceDesk Plus Cloud with the apps you use. Why? A chatbot can look after 30% of a service desk’s tickets, giving human agents more time to focus on solving the big challenges that make a real difference. How Azure DevOps + ManageEngine ServiceDesk Plus Cloud Integrations Work. Mobile-optimized. . Service desk license costs start at $0 and you can buy a monthly, quarterly or annual plan based on your budget. ChatBot allows any type of business information process and device to be automated through advanced conversational workflows and easy interaction. This bot took about 6 hours to build from start to finish. Enhanced chatbot, ESM, and UI. g. An annual subscription for 10 users starts at $1,195, which works out to less than $10 per user per. With a. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. Get started with a free trial today. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. Get quote. Create absorbing conversational experiences. They try to find the right asset upgrade form but can’t. Automatic ticket categorization, predicting anomalies, or suggesting solutions for user issues are a few common functions that can be automated. Zia analyses and identifies anomalies in your team's performance 24*7. She inspects each incoming request and applies her learning to understand and respond to the user's needs. Quick Support to Support Staff. Once imported, click on app features on the left pane and click on Bot. Ingrese cualquier pregunta, comando o frase que Zia deba. The tool can help you better organize work within your team and optimize response times. Ing. The next page lists all the OpenStarts at $495 (For 2 technicians and 250 nodes annually) Professional edition has the standard help desk functionality plus asset management. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. After that, click on “Install. Hi Comac, Please recreate the issue, generate a Support file from the Community (headset icon) tab and send it to [email protected] ticket management for modern help desks with help desk live chat - Route chat requests to the right technicians by excluding irrelevant sites or technicians. continous work order time checker and alerting to telegram add simple text files: telegram. You can also customize the Support Bot according to your brand guidelines. BMC Remedy Mid Tier 9. Service Desk Plus. Build a smart virtual assistant with AI and no-code chatbot building platforms. Service desk reports and dashboards in ServiceDesk Plus enable you to measure service desk performance by creating custom reports and templates, visualize data using 200+ pre-defined report templates and real-time dashboards, improve service delivery with powerful integrations, and so much more. Construyendo acciones Zia personalizadas para ServiceDesk Plus. Use the ServiceDesk Plus chatbot to fetch service desk information. Tools to track and implement. 15 seconds. You can also edit chat configurations ,, and integrate Live Chat with other services. Download this zip file and select the ServiceDesk Plus MSP zip file. O ServiceDesk Plus adiciona um amplo. ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities. com with the Microsoft Edge web browser. 925. This bot is available only in one-to-one chat. Scan the QR code to read the full report Website: Questions: [email protected] bot not responding. Now click Create a new bot. So, all you have to do is just paste the Bot Endpoint that you have configured from ServiceDesk Plus. Building an IT service desk to scale4 Replies. ” This is now more relevant than ever. Trusted by 100,000+ IT service desk teams across the globe. ManageEngine ServiceDesk Plus Cloud. Its AI Copilot, with AiseraGPT, uses enterprise LLMs to engage in intelligent and human-like conversations while triggering AI workflows to effortlessly automate multi-intent. The Best Chatbots of 2023. Andrés Mendoza - Jefe Técnico RegionalBloom Avenue’s Olivia, Facebook Messenger chatbot is the best example. Etiya Chatbot vs. The bot learns the answers to repetitive queries and improves the response time. , by just typing a command or asking Zia via the chatbox. 2. Thanks to conversational AI technology, the chatbot communicates just like a human. Increasing the number of agents to handle support volume might not always be a feasible option. Request a demo. 3. ME Service Desk Plus Cloud proporciona a los agentes de una empresa y gerentes de TI una consola integrada para monitorizar y mantener los activos, así como las solicitudes de TI. Helpdesk chatbots drive cost-efficiency. Let's say a company employee is facing a network outage or can't turn on. Send and receive emails from ServiceDesk Plus: Automatically merge email replies as conversations: Send and receive SMS messages from ServiceDesk Plus: Email parser: Automatic message classification and routing: Request forwarding (manual and automatic) Request form customization: Dynamic request forms with field and form rules: Link two. Intercom: Best chatbot for customization. In this episode, we will discuss the latest features and enhancements released in ServiceDesk Plus Cloud followed by the AMA session with Sriram K S, global head of customer success, and Srinath Venkatachalam, global head of product support. Wadea Noor, We can do query reports for this. Email. We’re dealing with 236% more tickets with only a 63% increase in IT engineers – and our IT team has worked to become 44% more efficient. Instagram COMING SOONMessage with your followers. A service desk chatbot feeds on data. They are not receiving any messages back from the Bot. Automation. The system can be easily installed and setup, it’s highly customizable and has strong automation tools. With airSlate, an innovative document automation platform. The following are the steps performed en route to successful implementation. It saves time and reduces errors by pulling information from existing tickets, user profiles, and other data sources. The universal messaging channel. Now your end users do not have to access your help desk portal to submit a request or check the status of their tickets. While OpenAI works to perfect its software, there’s a free version in exchange for response feedback to help the AI learn and continuously provide better answers. What’s New. Creating a self-service knowledge base is one of the best service desk automation ideas. ChatGPT Plus: $20/month. Step 1: Authenticate Azure DevOps and ManageEngine ServiceDesk Plus Cloud. Manage Engine Service Desk Plus es un software integral de atención al usuario y de gestión de activos. ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem. The best bots create genuine customer experiences that are indistinguishable from an interaction with a live agent. The ServiceDesk Plus system is available in three editions. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. They investigate and diagnose and develop a workaround. Written on: PHP. 9 million in 2018. Zia Bot. With over 15 years of experience in IT service management and helping hundreds of thousands of IT service desks in optimizing their ticketing workflows, ServiceDesk Plus comes packed with future-proof ticketing capabilities such as low-code IDE, enterprise service management, AI and ML-based automations, and a virtual chatbot. Choose ManageEngine ServiceDesk Plus and ChatGPT as your apps: Once you've logged in, choose ManageEngine ServiceDesk Plus and ChatGPT as your apps from the list of available apps. SDP close. 1. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. Step 1: Authenticate ManageEngine ServiceDesk Plus Cloud and Slack. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. How ManageEngine ServiceDesk Plus Cloud + Slack Integrations Work. Choose ChatGPT and ManageEngine ServiceDesk Plus as your apps: Once you've logged in, choose ChatGPT and ManageEngine ServiceDesk Plus as your apps from the list of available apps. June 27, 2023. The AI system is programmed to respond to customer queries and requests, and it can simulate a human conversation by using natural language processing. Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle. Use problem custom functions to manipulate data in ServiceDesk Plus/third-party applications, and execute custom actions. ManageEngine ServiceDesk Plus is a game changer in transitioning IT teams from day-to-day firefighting to providing excellent customer service. SDP monitoring. Refuerce su equipo ITSM y gestione su infraestructura TI con una mesa de servicio TI integral. In the bonus episode of ManageEngine's Masterclass 2022, we'll check out all the new features and key enhancements released in ServiceDesk Plus in the last 6. We all need information, whether we are customers making a purchase decision or employees trying to solve customer. An ITSM chatbot is a virtual agent that works 24/7 as part of IT service providers' or departments' customer support teams. Ideally, the new employee's reporting manager is the right person to suggest the above mentioned information. Hi Michael, Could you provide an update as to the progress of the AI chat bot functionality. Real-time ticket management for modern help desks with help desk live chat - Route chat requests to the right technicians by excluding irrelevant sites or technicians. Rezolve. We have migrated to our new support portal where you can. ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. SLA escalations now take business hours into consideration. Integration with Microsoft Teams - help. Discover the meaning of your service desk data for better business decisions. 8 million in revenue by 2027, up from $40. Search and publish relevant solutions from ServiceDesk Plus. The VMware provisioning bot provides to create a new server and changes CPU, Memory or Disk resources of a server depending on a request that is selected from ServiceDesk Plus Service Catalog. comThis AI chatbot helps digital retail companies to deliver personalized customer care in 56 languages (through a translation layer), as well as supporting businesses to maximize sales. ManageEngine ServiceDesk Plus MSP. Set up this Zap to automatically broadcast a bot message in Zoho Cliq about each new request raised in ServiceDesk Plus Cloud. conversational AI-chatbot: Let Zia take care of your basic. Meet Zia - the conversational AI chatbot. Try it now for free. Chatbots can be used to improve internal communication and processes within the company. With Zoho Circuit, you and your teams will be able to build single-touch workflows (called circuits) on a simple drag-and-drop canvas that offers prebuilt states. IT Help Desk Bot All Use Cases > Applications Salesforce Slack Marketo NetSuite ServiceNow Workday All Apps >. Also, additional interactions within the same query type would be a nice plus (for engagement), but ultimately not necessary if you just want the chatbot to resolve such simple queries directly. Please i need some little assistance on this. Olivia is a user-facing chatbot that asks a series of skin-related questions, and then recommends the right skincare products for. 1 hour. 3?4Send auto-responses to end users with customizable welcome, missed chat, and transfer messages and configure pre-defined time frames for technicians to pick up tickets. ServiceDesk Plus offers powerful native integrations with industry-leading apps from ManageEngine to give you a 360-degree view and control of your IT infrastructure. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. Add the ticket id # 6169148 to the subject of the email. The process of creating blended conversations for Zia has 2 steps: setting up the conversation details and building the conversation flow. Click New Conversation. With a Microsoft Teams chatbot, you’re improving the digital employee experience by providing a solution that doesn't require them to leave a familiar platform. Message Center Your shared messaging inbox. 2. The IT help desk plays an important part in the provision of IT Services. Gather precise customer data. ServiceDesk Plus is a help desk management platform. Request a personalized service desk demo for free and take a live test drive of ServiceDesk Plus help desk software with our product experts. Learn more Healthcare. ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem. Chatbot platform, Enterprise AI chatbot ServiceDesk Plus. Integrate TapRight Chatbot with ManageEngine ServiceDesk Plus to automate your tasks with workflow automation. Speed up ticket resolution with instant and automated email notifications - Send automated IT help desk alerts to end users and IT staff in response to specific events. The Service Catalog - Additional Fields is where you can configure additional fields for the service requests. An ITSM chatbot is a virtual agent that works 24/7 as part of IT service providers' or departments' customer support teams. And with access to a conversational. ServiceDesk Plus > Características > Empresarial > Plataforma Chatbot. This bot is available only in one-to-one chat. For Normal users type User name as iblXXXXX or iblfmXXXXX. ManageEngine ServiceDesk Plus vs. We shall include the required columns and provide you the query. Drift: Best sales chatbot. . Chatbots for Service Desk. 15 seconds. Click New Bot on the top pane and provide the name as ServiceDesk Plus MSP Bot. Salesforce Einstein: Best for. Google’s Bard is a multi-use AI chatbot — it can generate text and spoken responses in over 40 languages, create images, code, answer math problems, and more. Returned user — turning on the “Returned user” option allows. Chat with Technicians - ServiceDeskPlus User GuideLearn how to use the Live Chat feature of ServiceDesk Plus, a powerful help desk software that lets you communicate with technicians in real-time, create requests from chat transcripts, and collaborate with other users. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self. Regards, Priya K. Inicio; Cotiza aquí. Assist AI Provide IT support directly from Slack and Microsoft Teams. Connect HelpDesk with ChatBot. The IT help desk plays an important part in the provision of IT Services. Home #30 (no title) Home; Sample Page; 100% Free Dating Site; 20 Questions Dating; 5 Best Dating Site To Settle Down; 5221; 888starz; Actualizar DLL de WindowsServiceDesk Plus es un software de mesa de ayuda y servicio que le brinda un completo soporte TI para las organizaciones de salud y de atención médica en todo el mundo. This creates fresh prospects for companies to explore related messaging solutions, including the utilization of chatbots. If you are looking to avail support for the cloud version of ServiceDesk Plus,. We want to add Microsoft Teams Integration with ServiceDesk Plus for On-prem environment. Or has anyone tried building one? We are a small IT department for a international nonprofit organization and we are really trying to get our users to use Teams. I would like to find a teams integration that allows users to do two things. Find out how to initiate, manage, and end chat sessions, and how to customize. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. Un chatbot habilitado para IA puede ser un sólido servicio de soporte de. Administrators can now create custom commands and execute actions in Microsoft Teams right from the ServiceDesk Plus MSP bot. For Normal users type User name as iblXXXXX or iblfmXXXXX. Robert, currently this feature is available for Service Desk Plus cloud, regarding update on this feature in ServiceDesk Plus OP, please follow the below article for further updates. g. g. Jira Service Desk has. ServiceDesk Plus Cloud is a SaaS-based, help desk solution with integrated asset, purchase, and contract management. Click Zia's chat icon on the upper-right corner of the screen. The ServiceDesk Plus MSP app will be added. So, all you have to do is just paste the Bot Endpoint that you have configured from ServiceDesk Plus. ZIA Chatbot * Yes: Yes: Yes: Paid version starts @ $10 / technician / month: $21 / technician / month:. The Best Chatbots of 2023. servicedesk plus python scripts. ManageEngine ServiceDesk Plus. 3. Toll Free No: 1-888-720-9500. Find out how to initiate, manage, and end chat sessions, and how to customize your chat preferences. 1-Login. Enhanced chatbot, ESM, and UI. We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. If yes, ServiceDesk Plus lets you to resolve this issue with a simple logic. Vaya a la consola de desarrolladores de Zia en la página de configuración del chatbot Zia en la sección de administración de ServiceDesk Plus. 4. Timeline View in Ticket History: With the new timeline view of ticket history, a quick. Your go-to place to find answers to your service desk questions. First, AI isn’t limited to fixing one issue at a time. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. ( Statista) Source: Statista. Start your 30 day free trial & join 100,000+ successful help desks. Salesforce Einstein: Best for. - GitHub - MrSimonC/Manage-Engine-Rest-API: A python based interpretation of the Manage Engine Rest API, normally written in xml, used with the Service Desk Plus product. Download now. Release Date: April 2022. Is the Activities tab accessible in Teams integration? Currently, it is not possible to access the Activities tab in Teams. Use a chatbot to ask your customers questions and gain new insights into their experience. The Extract from ManageEngine ServiceDesk Plus Bot is a powerful tool that allows you to easily extract data from your ManageEngine ServiceDesk Plus tickets and integrate it with other systems or workflows. Perform various service desk actions—like adding notes, as well as picking up, assigning, and closing tickets through actionable cards—within the chat window of ServiceDesk Plus. With 5,000+ supported apps, the possibilities are endless. We Tried adding ServiceDesk plus from azure portal but unable to integrate the Microsoft Teams. Service desk chatbots and automated request routing are just the beginning. You can also set up Zia Bot which performs various service desk operations via chat commands or voice calls. This phenomenon is linked to the fact that consumers. Read More: 8 Strategies to Make Ticket Escalation Process More Effective. Jira Service Desk has revolutionized how we do IT. You just need to land at our ManageEngine Pitstop home page to. 2. Once a member of your service desk submits a “create ticket” command in a customized platform bot, the workflow gets triggered. , by just typing a command or asking Zia via the chatbox. , a sales person) reports that their laptop is slow and needs to be replaced. IT help desk tools empowered with smart automation can categorize incoming requests, assign them to appropriate technicians, and suggest solutions. Connect HelpDesk with ChatBot. Dear Customers, We are glad to announce that Zia, the AI assistant from Zoho, is now available for as a conversational virtual support agent for the users of the cloud version of ServiceDesk Plus. ChatBot will suggest products and allow customers to add items to their cart and track packages after ordering – all within the chat window. Understanding your consumer base’s satisfaction or dissatisfaction with your services is the. Ada. Why you should consider BotCore to build your Service Desk Bot? Easy Bot-building. ServiceDesk Plus. In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies but rarely know much about their employees. Denotes the status object to which the request is scheduled to move to after the onhold scheduler is completed. interfaced server, to simplify close work orders. 2. The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Use ServiceDesk Plus Cloud Bot. AI News. As such, enterprises need an enterprise chatbot that can meet and exceed regulatory requirements. Ashwin Ram R is an ITSM evangelist at ManageEngine, a division of Zoho Corp. servicedesk plus python scripts. Hi Comac, Please recreate the issue, generate a Support file from the Community (headset icon) tab and send it to support@servicedeskplus. Schools, healthcare systems, manufacturing, and IT companies find this program extremely helpful for their daily functions. Here’s how Knowledge Bot works: 1. By integrating ManageEngine ServiceDesk Plus with Workativ Assistant, you ensure your employees get the IT/HR support they’d love. ManageEngine ServiceDesk Plus MSP is one of the help desk ticketing systems that provides an all-in-one solution to various needs. microsoft. ServiceDesk Plus help desk software is available on both cloud and on-premises platforms. Having help desk software that integrates with Microsoft Teams is a clever way to allow end-users to interact with the IT support team in a simple but formal way. 1-Login. Therefore, we recommend that you assign a person as an editor in ServiceDesk Plus to validate such requests and avoid making some costly mistakes. Artificial Intelligence - Zia. Connect ManageEngine ServiceDesk Plus Cloud + ServiceNow. SupportCenter Plus. The tool can help you better organize work within your team and optimize response times. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow. 8. With AI Chatbots in ITSM operations, the process can be automated. Reports in ServiceDesk Plus On-Demand now support 3 new types of charts: Time Series Chart, Line Chart and Area Chart. Fully integrated IT asset management compiles hardware, software, and POs. Creating a bot workspace. Your bot requires contextual information, such as user profile details to access relevant content and enhance the bot experience. Rezolve. Click New Conversation. In ServiceDesk Plus MSP builds prior to 13000, you can navigate to the Admin page by clicking the Admin icon on the top-right corner. Australia: 1800 631 268. We started using the Standard edition and now we use the Enterprise edition. The last thing an employee or customer wants to do in the wee hours is navigate your robust knowledge. ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers. Encuentre todos nuestros eventos y webinars sobre nuestro software de mesa de ayuda y servicio TI ServiceDesk Plus. About 70-80% of enterprise BI projects fail. 3. Organice flujos de trabajo empresariales y de TI integrados para ofrecer las experiencias de servicio deseadas. The most important piece of this puzzle is making it easy to create a ticket in Microsoft Teams. They try to find the right asset upgrade form but can’t. Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. ChatGPT is free during the research preview, but this may not be permanent. However matrix type reports cannot be done through query reports. These mails will be fetched into Servicedesk and it will get created as request. . The Solo plan is $19/mo and includes 5,000 messages, and some advanced features. Executing service desk functions like assigning technicians along with editing and picking up tickets from your mailbox using the ServiceDesk Plus add-in for Outlook Tracking the availability of technicians by syncing leave information between Microsoft Calendar and ServiceDesk Plus ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. Enables access to service desk features through multiple channels such as email, phone, or the portal. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. With all of the service desk features you’d expect, from native knowledge bases and robust reporting to ticket management and plenty of integrations, Help Scout is a solid service desk option. Microsoft Teams Integration with ServiceDesk Plus. ServiceNow Integration. AdventNet ManageEngine ServiceDesk Plus – User Guide AdventNet, Inc. Customize chat interactions for web and mobile. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.